Let's Keep Our Studios Safe
Citizen's constant state of cleanliness is one of the things Houston loves about our studios. We are open for business and we’re taking our commitment and promise to our communities to an even higher level.
New Safety Protocols
Reduction in reformers.
We’ve decreased the number of machines at all 3 locations so we can allow for a safe 6-foot distance in between clients through our customary staggered pattern.
Employee face masks + hand washing.
Our entire team is required to wear masks while inside the studio and will wash their hands between each class. Antibacterial gel is available during class. Employees are encouraged to expose their nose every 20 minutes to access fresh air.
Employee wellness questionnaires.
Every team member will continue to submit daily wellness questionnaires, which include temperature checks, prior to the start of their shift.
All reformers disinfected.
After every class, every reformer in the studio will be thoroughly disinfected. We’ve done away with wipes and introduced a new, medical grade neutral disinfectant solution in individual spray bottles with one-time use microfiber towels. Towels will be disposed of by clientele and professionally cleaned each week.
Rest in peace, common-area cubbies. You’ll find an individual basket at the front of each reformer for you to store your stuff… and have your mask handy before you leave the vicinity of your reformer. We kindly ask you limit the number of personal items you bring into the studio and safely lock them in the trunk of your car.
Exterior + interior door mats.
New welcome mats will be in place outside and inside our doors, and professionally cleaned each week, to limit outdoor contaminates on our studio floors.
In addition to our daily dedication to disinfect our studios, it’s been our commitment since Day 1 to have all locations professionally cleaned every Friday night.
We are a sock required studio.
All clients are required to wear sticky socks while working out to help stop the spread of sweat. Forgot your socks? Buy a pair in-studio or rent a pair for $4.
Until we evaluate it’s safe to make personal corrections on clients, all instructors will avoid touching clients for form-correcting purposes. Instructors should also minimize their movements around clients during class while practicing social-distancing before and after class.
We have reduced the variety of our props in our studios. Those props we are using are diligently cleaned with our medical grade disinfectant.
Disinfecting high-touch surfaces.
Before and after every class, we’ll disinfect door handles, rails, light switches, bathrooms, sinks, toilets, benches, the front desk, keyboards, computers, iPods, and retail areas.
No more plastic cups.
Sustainability is here to stay. We’ve eliminated all single-use plastics in our studios to lessen the spread of germs at our water stations.
New $15 no-show fee for everyone.
To allow as many clients as possible to reserve a reformer, we’ll be strictly enforcing our updated cancellation policy. Please remember to cancel at least 12 hours before your class starts. If you are a no-show to class, you will be charged a $15 non-refundable fee in addition to the loss of your class.
Hands-free check in.
Check in with your smile – no more touching the iPad. Let our front desk team know when you arrive, and they’ll check you in. Plan to arrive no more than 10 minutes before class begins to allow others to exit.
Updated Liability Waivers
Every single client will be required to digitally sign our new liability waivers. Current clients have been emailed the new document. New clients will sign their waiver as part of their initial account creation.
Let’s keep our studios safe.
We know this is a lot. We’re here to support you whether it’s in studio or through our virtual classes. Aside from respecting the safety guidelines put in place by our government, we ask that any client coming to a studio walks in with the approach our Citizen Community stands for: All are welcome.
Hands-free face coverings are required to enter the studio until you’re safely at your reformer and when leaving the studio. Those without masks will be asked to leave.
- If you have a cough, fever, or symptoms of COVID-19, please do not come to the studio until you’re symptom-free and fever-free for three days.
- If you have tested positive for COVID-19, or have knowingly come into close contact with someone who has, we ask that you do not come to the studio for 14 days or until you’ve tested negative for COVID-19.
- If you feel unwell or have any concerns about coming in to workout, please stay home and stay safe. We’ll happily add the class back to your account, and welcome you back on a reformer when you’re healthy and feel comfortable coming back.
We’re encouraging everyone to limit person-to-person contact, and exchange those high-fives and hugs for air fives – you’ll pass on those positive vibes without passing along anything else.
Sanitize then shop.
Shop with confidence in the cleanest studio in town after sanitizing your hands. If you’d like to make a purchase, please practice social distancing when waiting in line. If necessary, update your stored credit card information from home so that you can charge purchases to your account.
If a client does return an item, we won’t put it back on the floor until deemed safe by apparel industry standards.